MayaA receptionist for the website, and for the phone
TryMaya is an AI revenue layer for business websites. Maya is its AI receptionist: she greets visitors on the website by voice or text, answers from the facts the owner approved, takes details and bookings, and on the Reception plan answers the business phone line as well.
Why this page starts with the website
The phrase "AI receptionist" usually means software that answers phone calls. For many businesses the website is where customers meet them first, and nobody is standing there: a question that is not on the page, a form that is not filled in, a page in a language the visitor does not read. TryMaya starts at that door and adds the phone on the Reception plan, with one set of approved knowledge behind both.
What she does at the front desk
- Greets the visitor by voice or text, in their language, at any hour.
- Answers from the facts the owner approved. What the site never stated, the owner adds once.
- Takes a name, a number and what the visitor wanted, and keeps it with the whole conversation.
- Takes a callback request when someone wants a person, and tells the owner straight away.
- Books inside the conversation and sends a confirmation, then reminds the customer before the visit (Booking plan and above).
The website and the phone side by side
| Where | What Maya does | Plan |
|---|---|---|
| Website, voice and text | Greets the visitor in their language, answers from the approved facts, moves the page, takes name, contact details and what they wanted, and takes a callback request when someone wants a person. | Connect and above |
| Booking in the conversation | Checks the configured availability, takes the booking and sends the confirmed customer a calendar invitation. | Booking and above |
| Reminders and follow-up | Email reminders, follow-up with interested people, private feedback after a visit and a weekly report to the owner. | Booking and above |
| The phone | Answers a Maya business phone line in her own voice from the same approved facts, captures the caller's details and takes booking requests. | Reception |
| Text messages | Text-message reminders, no-show follow-up and two-way text conversations. | Reception |
Reminders and follow-up depend on the calendar, email and messaging connections being set up. Phone answering needs the business's Maya phone line to be activated.
What the phone does today
On Reception, calls to the Maya business line go to Maya directly, and she answers in her own voice from the same knowledge as the website: she captures the caller's details and can take a booking request.
What she says when she does not know
She says it is not confirmed, takes the person's details and puts the question on the owner's list. The owner answers once and she uses the answer from then on. She does not guess a price or promise something the business does not do. The page on grounded answers explains the loop.
Questions people ask
What does an AI voice receptionist do?
It answers the first contact a front desk answers: it greets the person, understands what they need in ordinary language, answers from approved facts, takes their details and books them in. It replaces the missed contact, not the person at the desk.
Can Maya answer my business phone?
On the Reception plan, yes: she answers a Maya business phone line. That line has to be activated for your business first. Calls reach her through a Maya-routed number and she answers them directly. She does not ring your staff first, and she does not send a text after a missed call.
What if a caller or visitor wants a person?
She takes a callback request with their name, their number and what they need, and you are notified straight away. Nothing is lost between her and you.
What languages does she use?
She talks and types in 70+ languages, and answers in the language the visitor uses. On the website she switches the page with your own language switcher when the site has that language. When it does not, she translates the page for that visitor, labelled "Translated by Maya" with a "Show original" button.
How is this different from live chat?
A live-chat service depends on someone being at the keyboard when the visitor writes. Maya answers at any hour, in the visitor's language, from the same approved facts, and hands the owner a callback request when a person is needed. The comparison page goes through the details.
What does it cost?
Connect €299, Booking €499, Reception €899 per month + VAT. 7-day trial, card needed, cancel in one click. Phone and text are in Reception. Nothing is charged per conversation.
The quickest check is to talk to her: Maya answers live on our homepage. See also an AI receptionist versus live chat, how to choose an AI voice receptionist, the AI voice agent for websites, the AI booking assistant and pricing.