A shopper asked if you had it in stock. Your store stayed silent. They bought elsewhere.

A WooCommerce AI assistant answers the questions shoppers ask before they buy — stock, price, shipping, the difference between two products — so a browsing visitor doesn't hit a wall and leave for a competitor. Maya does that on your store by voice or text, 24/7, in the shopper's own language, reading your live WooCommerce catalogue so its answers are real, not scripted.

Last updated 2026-07-16

Where a WooCommerce chat plugin stops

Most store chat plugins are a filter with extra steps: the shopper still has to know the right words, type the question, and hope the canned reply fits. Product filters have the same problem — they make the customer wrestle the interface instead of just saying what they want. So the shopper who couldn't quite find it doesn't email; they close the tab, and the sale goes to whoever answered faster.

Maya begins where the filter gives up. The shopper describes what they want — "a wedding dress under €180, nothing black, with sleeves" — and Maya narrows it live from your real catalogue, keeping every constraint. A plain chat widget is a vending machine: it dispenses a canned reply and waits. Maya is the assistant on the shop floor who actually helps the shopper decide, then captures the ones who don't.

What Maya does on a WooCommerce store

The shopper shops by describing, not by filtering — "under €180 · nothing black · with sleeves · now show me shoes for that one" — Maya holds every constraint as the request evolves and pulls live, matching products from your catalogue. So the shopper who'd have given up on your filters actually finds it — and buys.

It explains WHY a product fits — it doesn't just list three of them — "this one suits you because it has the sleeves you asked for and it's in your budget" — grounded in your real product data. So the shopper gets the reassurance a good salesperson gives, the nudge that turns a maybe into a checkout.

It sets itself up from your store — you point it, it configures itself — Maya reads your WooCommerce products, categories and pages and configures itself — no flows, no FAQ. You review what it learned and fix anything in a sentence. Live in about ten minutes, not a build project.

It greets every shopper by voice or text — in their own language, from the first word — the shopper can talk or type, and Maya opens in their language, not yours. That first moment, answered in their own words, tells them your store is staffed — even at 11pm, even in a language you don't speak.

It drives the store hands-free to the exact product — the shopper says what they want and Maya scrolls and navigates there for them — no menu-hunting, no mouse — up until they add to cart or pay. Someone shopping one-handed on a phone still lands on the right page.

It captures the shopper the moment they'd have left — with the meaning, not just an email — instead of "Name / Email," you get "looking for a sleeved wedding dress under €180, size 12, wants it before September" — a lead your team can actually act on, not an anonymous bounce.

It tells you what shoppers kept asking for that you don't stock — fourteen shoppers asked for a colour you don't carry — now you know what to add, from your own traffic, instead of guessing.

What happens when Maya doesn't know the answer?

This is the question every store owner asks, and it's where Maya earns trust. Maya checks its answers against your approved store information before it responds. When it can't verify something — a material you never listed, a shipping rule it doesn't have — it says so instead of guessing, offers the shopper the right next step, and flags the question for you. You mark it correctly handled, or teach Maya the answer in one sentence.

What that means for you: Maya never gets rewarded for confidently inventing things, so it won't quote a price you don't charge or promise a delivery you can't hit. On a store, a made-up answer is a refund and a one-star review; abstention is what prevents it. Honest limit: Maya answers from what your catalogue and pages actually say — if a detail isn't anywhere on your store, it flags it rather than inventing it.