Maya is open to everyone.

We want Maya to be usable by as many people as possible. When visitors can just speak to your website instead of reading menus and clicking through pages, it becomes easier for people who find menus hard to read, who have their hands full, or who'd simply rather speak.

✦We're continually improving how Maya works for everyone.

How Maya helps more people use your site

Every feature below is live in every Maya widget, on every plan.

Speak, don't click

Visitors speak naturally — no keyboard, no mouse, no form. People who find menus hard to navigate can access all your information through voice alone.

Full keyboard navigation

The Maya widget button is fully keyboard-accessible. Tab to reach it, Enter to open, Escape to close. No pointer device required at any step.

Screen reader friendly

The widget uses proper ARIA labels, roles, and live regions, ensuring full compatibility with major screen readers. Tested on real assistive technology.

Any language, automatically

Maya detects each visitor's browser language and responds accordingly — removing language barriers that can affect elderly and non-native users.

Respects OS settings

The Maya widget respects prefers-contrast and prefers-reduced-motion settings, helping users with visual and vestibular conditions.

Easy on mobile

Large touch targets, generous spacing, and voice activation make Maya easy to use on mobile — important for assistive touch users.

Our commitment

MyTech Upgrade is committed to making Maya usable by as many people as possible.

  • We build Maya so that visitors can speak to a website instead of reading menus and clicking through pages.
  • We design the widget and dashboard to work with keyboards and screen readers as well as with mouse and touch.
  • We keep improving. Accessibility is part of every product review cycle.
  • We want to hear from you if something doesn't work — see the feedback section below.

This statement covers the Maya widget (the embeddable voice component) and the Maya business dashboard at maya.mytechupgrade.com.

Last reviewed: May 2026. Next review: Q4 2026.

What Maya covers

This statement covers:

  • Maya widget — the floating voice button and conversation interface embedded on customer websites.
  • Maya dashboard — the business management interface at maya.mytechupgrade.com for managing leads, conversations, and settings.
  • Maya onboarding flow — signup, workspace setup, and widget installation guides.

Note: the overall usability of the business customer's own website (outside the Maya widget) is outside our scope. Business customers remain responsible for the rest of their site.

How we build for usability

Maya uses the following practices to work well for as many people as possible:

  • Semantic HTML5 markup — headings, landmarks, lists, and buttons with correct roles.
  • ARIA attributes — aria-label, aria-live, aria-expanded, aria-controls on all interactive elements.
  • Motion and contrast preferences — prefers-reduced-motion and prefers-contrast are respected throughout.
  • Keyboard focus management — visible focus indicators on all interactive elements; focus stays within the widget when it is open.
  • Voice fallback — if the browser does not support voice capture, Maya falls back to text input automatically.

Known gaps & workarounds

IssueWho it affectsWorkaroundFix target
Voice-only browsers may not support MediaRecorderRare browser environmentsMaya falls back to text input automaticallyAlready resolved
Dashboard data tables lack column sort keyboard accessKeyboard-only users (dashboard)Use browser sort extensions or export to CSVQ3 2026
Some error messages are not read aloud by screen readersScreen reader users (dashboard)Check for visual error indicatorsQ3 2026
PDF exports do not include alt text for chartsScreen reader users exporting reportsData is available in CSV formatQ4 2026

Third-party content

The Maya widget relies on third-party AI voice infrastructure for real-time voice processing. Business customers who embed Maya on their websites are responsible for the usability of all other content on their sites beyond the Maya widget itself. MyTech Upgrade is not responsible for third-party content linked to or from customer websites.

Feedback & accessibility support

We want to hear from you.

If you experience any barrier using Maya — whether on our dashboard or embedded on a customer site — please tell us. We take every report seriously and aim to respond within 5 business days.

Accessibility feedback: accessibility@mytechupgrade.com
General support: hello@mytechupgrade.com

When reporting an issue, please include: the URL where you encountered the barrier, the assistive technology and browser you were using, and a description of the problem. This helps us reproduce and fix issues faster.