An AI booking assistant that you confirm in one click

What a visitor sees

A calendar widget works when the visitor already knows what to pick. Most visitors have a question first: how long it takes, whether there is anything earlier, what to bring. A contact form just waits until someone reads it. Maya answers the question and takes the booking in the same exchange.

How a booking goes

1. The visitor asks about a service, by voice or text, and Maya answers from your site.
2. They ask to book. Maya takes the service, the day and the time, and the visitor's name and contact details.
3. She tells the visitor it is a request, not yet a confirmed appointment. She never claims it is confirmed.
4. You get an email with the request, with the time shown in your business's time zone, and a Confirm link and a Decline link.
5. One click, and the visitor gets an email with your answer. When you confirm, a calendar invite (.ics file) goes to the visitor, and you get your own copy.

Reminders, changes and cancellations

• Your Confirm and Decline links work once each.
• Times are stored on your business's own clock. In our test, 11:00 in Rome was stored correctly and shown correctly to a browser in New York.
• Maya reads your opening hours on your clock, and refuses a slot that is already taken.
• The visitor's emails carry a link to a page where they can change or cancel. A change makes a new request for you to confirm. A link that has been tampered with is rejected.
• Reminders are emails with change and cancel links. They go 24 hours before by default, and you can choose 1, 2, 24 or 48 hours.

What to know before you rely on it

• A booking in chat is a request until you confirm it. Offering real open time slots needs a calendar connected to Maya; without one, Maya asks for a preferred time and sends you the request.
• There is no Google Calendar or Outlook sync. Every confirmed booking emails an .ics invite, which opens in any calendar.
• Reading free times from, and writing bookings into, GoHighLevel, Wix, Shopify or WooCommerce works once that account is connected to Maya.
• Maya does not take a deposit or a payment for a booking.
• Changing or cancelling inside the chat needs your website to pass Maya a verified customer login. A name or an email alone is never accepted. Without it, the visitor uses the link in their email.
• Text-message reminders and the phone line are part of Reception, and work once the business's phone and text provider is connected.
• On Connect, Maya does not pretend to book. She offers a callback instead.

Questions before the booking

Maya answers from your site and from what you have taught her, and when she does not know she says so and tells you. She also moves the page while the visitor decides: she can take them to your services page or scroll to your opening hours. A weekly report on the Booking plan lists the questions visitors asked most that your site did not answer.