An AI receptionist for your clinic or dental practice website

What patients ask a clinic or dental website

These are questions a patient typically types or says. Maya answers the ones your pages cover. For the rest she says she does not have the detail, takes a callback and adds the question to your list.

• "Are you open on Saturday?"
• "How much is a check-up, or a cleaning?"
• "Do you take my insurer?"
• "Can I get an appointment this week?"
• "Where is the practice, and where can I park?"
• "Can someone call me back after work?"

What Maya does on a clinic or dental website

• Answers from the facts the practice approved: treatments, price ranges, opening hours, address and how to book. When a page has no confirmed opening hours she says she does not have them yet instead of making them up.
• Learns the practice's own answers once. "Do you take my insurer?" or "Are you taking new patients?" go on your list when the site is silent, you type the answer once, and every patient after gets it.
• Takes appointment requests inside the conversation (Booking plan and above). The patient gives a service, a day and a time, Maya says it is a request that waits for your confirmation, and you confirm or decline with one click from the email she sends you.
• Sends the confirmed patient an email with a calendar invite. Times are kept on the practice's own clock, and a patient in another time zone sees the right hour.
• Declines a time outside your opening hours and states the hours, and declines a slot that is already taken.
• Sends a reminder email before the appointment, in the patient's language, with a link to change the time and a link to cancel. You choose 1, 2, 24 or 48 hours before; 24 is the default.
• Lets a patient change or cancel from the emailed link. A change makes a new request for you to confirm, each link works once, and a tampered link is rejected.
• Takes a callback request for a patient who would rather talk. It needs a phone number or an email, makes one callback per conversation and sends you one email and a dashboard alert.
• Reads a patient's name, phone or email and the reason for the visit back to them and saves them only after the patient says yes. You get an email with a short summary, and you can export your leads as a CSV file.
• Answers in the patient's language by voice and by text (70+ languages; in our tests Italian, Romanian and Spanish questions got natural answers in the same language). Her starter questions appear in the patient's language, and she can translate a page in place, labelled "Translated by Maya" with a "Show original" button.
• Collects a private 1 to 5 star rating after a visit and alerts you to ratings of 1 to 3. A public review request is sent only when you have set a review link and turned review requests on (Booking plan and above).
• Sends the weekly report (Booking plan and above) and follows up by email with interested people who did not book.
• Takes the patient to the right page when they ask, such as the price list or the contact page, and scrolls to the section that holds the answer.
• Offers patients who arrive from an Instagram or Facebook ad on Android to open the page in the phone's own browser, where voice works. Typed chat works in the meantime.

What each plan adds for a practice

Prices are per month plus VAT, with no contract.

• Connect (€299): voice and text in the patient's language, answers from your site, page actions, lead capture, callback requests and your list of unanswered questions. Connect takes a callback instead of an appointment request.
• Booking (€499): everything in Connect, plus appointment requests you confirm, reminder emails with change and cancel links, follow-up emails, private ratings and review requests, and the weekly report.
• Reception (€899): everything in Booking, plus text-message reminders and an after-visit "How did your appointment go?" message, several websites under one account, and phone answering once your Maya phone line is activated.

What happens when she does not know

She tells the patient she does not have that detail, offers a callback or takes contact details, and puts the question on your list. You answer once and she uses the answer for every patient after. She answers about your practice from the pages and notes you approved; put the information you want patients to receive on those pages.