An AI receptionist for hotels, B&Bs and tour operators

What guests and travellers ask a hotel or tour website

These are questions a traveller typically types or says. Maya answers the ones your pages cover and re-reads the live page before she quotes a rate or a policy. The rest go to your list.

• "Does the family room sleep four, and is breakfast included?"
• "Is there parking, and can we arrive late at night?"
• "Can I see the cancellation terms?"
• "Is there a shorter version of the seven-day tour?"
• "Do you sell flights too?"
• "Can someone call me about a special request?"

What Maya does on a hotel or tour website

• Answers in the guest's language by voice and by text (70+ languages), and keeps talking in that language even after she switches the page to another one. Her greeting and buttons follow the visitor's browser language.
• Switches the page to the hotel's own language version with the site's real language switcher whenever the hotel has that version.
• Translates a page in place when the site has no version in the guest's language, labelled "Translated by Maya" with a "Show original" button. It covers 39 languages, is on by default, and you can switch it off. In our test, a German visitor to a site without German saw the whole page, menu included, in German.
• Takes the guest to the right page when asked, such as rooms, offers or the booking page. In our test, "Take me to Lake Como" opened the Lake Como tours page.
• Knows which section the guest is looking at and can say what it is: "What am I looking at right now?" got an answer about the tour section on screen.
• Opens a room, offer or tour details window when her setup scan has checked that the button only opens a window. In our test, "Please open The Grand North tour" opened the real tour pop-up. For any other control she shows where it is and asks the guest to tap it.
• Re-reads the live page before she quotes a rate or a policy, and reads only your own website.
• Answers from what you published, and says so when the site does not cover a question. Asked "Do you sell flights too?" on a tour operator's site, she answered from the site that the operator does not sell flights.
• Captures the guest who is not ready to book: a name, an email or a phone number and a summary that can include the dates. She reads the details back and saves them only after the guest says yes, and you get an email.
• Takes a callback request for a special request. It needs a phone number or an email, makes one callback per conversation and emails you once.
• Shows you the questions guests asked that your site never answered, such as late check-in or an airport transfer. You type each answer once and she uses it from then on.
• Offers guests who arrive from an Instagram, Facebook or TikTok ad on Android to open the page in the phone's own browser, where voice works. Typed chat works in the meantime.
• Takes a request for a time (Booking plan and above), such as a call, a visit or a tour slot. You confirm or decline with one click, the guest gets a confirmation with a calendar invite, and the time is kept on your clock.
• Recommends an option with a reason and answers "it is too expensive" or "I will think about it" honestly (Booking plan and above), and follows up by email with guests who showed interest but did not book.

What each plan adds for a hotel or tour operator

Prices are per month plus VAT, with no contract.

• Connect (€299): voice and text in the guest's language, answers from your site, page actions, page translation, lead capture, callback requests and your list of unanswered questions.
• Booking (€499): everything in Connect, plus recommendations and honest answers to price objections, requests for a time that you confirm, reminder emails with change and cancel links, follow-up emails, private ratings and review requests, and the weekly report.
• Reception (€899): everything in Booking, plus text-message reminders, several properties' websites under one account, and phone answering once your Maya phone line is activated.

What happens when she does not know

She tells the guest she will check with you, takes a callback or the guest's details, and puts the question on your list. You answer once and she uses the answer for every guest after. She answers with the rates, policies and tours your pages state.