MayaCapture leads from visitors who arrive from Instagram or TikTok
A visitor who taps your link in Instagram or TikTok opens your site in that app's own browser, where the microphone is often blocked. Maya, the AI of TryMaya, still takes their details by typed chat there, and on Android she offers to open the page in the phone's browser so voice works.
What happens after the tap
You pay for a reel or a story, or you post one that does well, and people tap the link. They do not open their usual browser. They land in the app's own, with its own limits, and a tool that needs the microphone has nothing to listen with.
An example, not a customer story
A tour company posts a reel of a lake at sunrise. A viewer in Dublin taps the link on her Android phone. The page opens inside the app and the microphone is blocked. She types, "Do you run this in October?" and gets an answer. Maya also offers to open the page in Chrome so she can talk instead. She types her email and says yes to the read-back, and the owner gets the lead.
What Maya does in an in-app browser
- Recognises the in-app browsers of Instagram, Facebook, Messenger, TikTok, LinkedIn, Snapchat, Pinterest and X.
- Typed chat works straight away, in every one of them. The lead is taken the same way as anywhere else on your site.
- On Android, where the app blocks the microphone, Maya offers a one-tap button to open the page in Chrome, so voice and page navigation can work. She also offers a box to leave contact details first, in the visitor's own language.
- On Android, a press-and-hold voice message is built to work inside the in-app browser, where a live microphone stream is blocked.
- Greets the visitor in the language of their phone's browser. A reel travels, and the people who tap it do not all read your language.
The lead is taken the same way
- Maya reads the details back and saves the lead only after the visitor says yes.
- You get an email for each confirmed lead, and the lead shows in your Leads page with the page it came from.
- A callback request needs a phone number or an email, and makes one callback.
The details of read-back, callbacks, the CSV export and follow-up emails are on the lead capture page.
What the lead records
- On Android, Maya offers to open the page in the phone's own browser, where voice and page navigation work. Typed chat is available in every in-app browser, so no visitor is left without an answer.
- The lead records the page the visitor was on, so you see where the conversation started.
Which plan
The in-app browser hand-off and lead capture are part of Connect, so every plan has them. Prices are on the pricing page.
Questions people ask
Why do links from Instagram and TikTok behave differently?
Those apps open a link in their own built-in browser, not in the visitor's usual browser. In-app browsers often block the microphone, so a feature that depends on voice cannot start there.
Does voice work inside Instagram or TikTok?
Often not, because the app blocks the microphone. Typed chat works, and on Android Maya offers to open the page in the phone's browser so voice can work.
Does the visitor have to leave the app to leave their details?
No. They can type in the chat, or on Android use the box for contact details, without leaving the in-app browser.
Which plan is this on?
Connect and above. Connect €299, Booking €499, Reception €899 per month + VAT. 7-day trial, card needed, cancel in one click.
What does the lead tell me about where it started?
The lead records the page the visitor was on, so you see where the conversation started.
Open this site from a social app and see what she offers: Maya answers live on our homepage. See also website lead capture, the multilingual assistant, hands-free website navigation, the AI voice agent for websites, how Maya works and pricing.