She had a baby on one arm. She still got through the whole site — by talking.

Hands-free website navigation means moving through a website without a mouse, keyboard, or touchscreen — you say what you want, and something does the scrolling and the page-changing for you. Maya does exactly that: the visitor talks (or types), and Maya drives the site itself, taking them to the right section and moving the page for them, in their own language. It works for anyone whose hands are full, whose eyes or fingers don't cooperate with a mouse, or who would simply rather talk than hunt through a menu.

Last updated 2026-07-16

Where an ordinary website stops

A website assumes two working hands, good eyes, and a steady cursor. Miss any one of those — a parent holding a child, a tradesperson with dirty gloves, someone with a tremor or low vision, an older customer who never got comfortable with menus — and the site quietly stops being usable. The visitor doesn't complain. They just leave, and you never learn that a customer couldn't get past your homepage.

Maya changes what the visitor has to do to use the site at all. Once they can say "take me to the delivery options" or "show me the smaller sizes" out loud and watch the page actually go there, the mouse becomes optional. Calling that a chat widget is like calling a chauffeur "a parked car with a horn." A static site sits there waiting to be driven; Maya takes the wheel and drives the visitor where they're going — they barely touch a thing until it's time to pay or add to cart.

What hands-free navigation with Maya actually is

It drives the page for them — scrolling and navigating by voice, not just pointing at a link — the visitor says where they want to go and Maya moves the page there itself — it scrolls, it opens the right section, it takes them to the product or policy hands-free. No mouse, no keyboard, no hunting through a menu. They keep their hands where they are and the site comes to them.

It understands the site's structure — it knows where things are — Maya isn't guessing from the words on screen; it has read your public pages, catalogue and navigation, so when someone asks for "the cancellation policy" or "the blue one in a large," it knows which page that lives on and takes them straight there. The visitor never has to learn how your site is organised.

They can talk or type — and use the site while they do it — some people can't type easily; some can't speak in a quiet room. Maya works either way, and its widget lets the visitor keep using the page while they talk to it — Maya doesn't cover the shop window. Same actions whichever channel they pick: answer, navigate, capture, book.

It greets and guides in the visitor's own language — even if they switch mid-conversation — the first words a visitor hears are in their language, not yours — Maya speaks 70+ languages by voice, listening for what they're speaking and answering back out loud in it, rather than being boxed into a short list. If they start in English and slip into Italian mid-sentence, Maya follows without asking them to start over, and when your site already has that language it switches to the correct version. So the customer who struggles with a mouse and doesn't read your language still gets all the way through.

They stay in control at the moment that matters — Maya does the getting-around — the scrolling, the finding, the reaching the right page. The visitor takes over for the decision itself: they choose to add to cart, they choose to pay. It's hands-free up to that line, on purpose, so nobody is ever moved through a checkout they didn't mean to trigger.

It captures the visitor who still can't finish — if someone gets most of the way and then has to stop, Maya can take their name and what they were after instead of losing them — so a customer who couldn't complete it alone becomes a call-back you can actually make, not an anonymous bounce.

What happens when Maya doesn't know the answer?

This is the fair question about any AI that speaks for your business: what happens when it doesn't know? Maya checks what it says against your approved business information before it answers. When it can't verify something — a detail that isn't on your site, a rule it wasn't given — it says so instead of guessing, offers the visitor the right next step or a way to reach a person, and flags the gap for you. You can mark it correctly handled, or teach Maya the answer in one sentence.

What that means for you: a visitor relying on voice to get around is exactly the person you don't want misled, because they can't easily double-check by scanning the page themselves. Abstention is what protects them: Maya would rather say "I don't have that, here's how to find out" than invent a confident wrong answer — so the help stays trustworthy for the people who lean on it most.