The customer who couldn't use your website didn't email to tell you. They just left.

Making a website usable by everyone means the people a standard site quietly excludes — those who can't comfortably use a mouse, can't read your language, can't see the screen clearly, or don't have two free hands — can still get what they came for. Maya does this by letting a visitor operate the site by talking (or typing): it greets them in their own language, answers from your real business information, and drives the page for them, hands-free. It's not a settings menu bolted on the side; it changes what a person has to be able to do to use the site at all.

Last updated 2026-07-16

Where a normal website leaves people out

Most websites are built for one kind of visitor: two working hands, good eyesight, a steady cursor, and your language. Everyone else meets small walls — a menu they can't tap accurately, text they can't read, a language they don't speak, a form that assumes fine motor control. Each wall is invisible to you, because the person who hits it doesn't fill in a contact form to complain. They close the tab, and the sale, the enquiry, or the booking leaves with them.

Maya lowers those walls by changing the interface, not just the styling. Once a visitor can say what they need out loud and have the site respond — move to the right page, read out the answer, guide them through — the mouse, the menu and the language barrier stop being the thing that decides who gets in. Calling that a chat widget is like calling a doorman "a revolving door." A revolving door lets through whoever can already push it; Maya is the greeter who holds every door open, in the visitor's own language, and walks them to the right place.

What Maya does for the people a site usually loses

It lets people operate the website by voice — for anyone who can't, or would rather not, use a mouse — the visitor talks and Maya does the work: it scrolls, navigates and takes them to the right section itself, hands-free, up until they choose to add to cart or pay. Someone with a tremor, limited vision, one free hand, or just no patience for menus moves through the whole site by talking. Same for typing — if speaking aloud isn't an option, they type and get the same actions.

It greets and helps in the visitor's own language — and keeps up when they switch — the first words are in their language, not yours, which for a non-native speaker is the difference between staying and bouncing. Maya speaks 70+ languages by voice — she hears what language the visitor is speaking and answers back out loud in it, not a fixed shortlist. If they slip from one language to another mid-conversation, Maya follows without a reset, and when your site already has that language it switches to the correct version. So the person who couldn't read your site can now talk to it.

It reads the answer and the page to them, out loud — for a visitor who struggles to read the screen, Maya being able to answer by voice — not just show text — means the information actually reaches them. They ask, they hear the answer, and Maya can take them to where it lives on the site. No squinting, no zoom, no giving up halfway down a page.

It arrives already knowing your business — you don't build an accessibility feature — Maya reads your existing public pages, catalogue, structure and navigation and configures itself. You don't write a special script for these visitors or maintain a separate simplified site. You point it at the website you already have, review what it learned, and it's live — the same Maya serves everyone.

It captures the visitor who still can't finish alone — if someone gets partway and needs a person, Maya takes their name and what they were trying to do instead of losing them silently. The customer a site would have quietly dropped becomes a call-back you can actually make — you finally find out they were there.

It tells you where people keep getting stuck — because Maya sees the questions real visitors ask, it surfaces the patterns — what people couldn't find, what they kept asking for. You stop guessing which corners of the site lose people and start fixing the ones that actually do.

What happens when Maya doesn't know the answer?

The fair worry about any AI speaking for your business is what it does when it doesn't know. Maya checks what it says against your approved business information before it answers. When it can't verify something — a detail that isn't on your site, a rule it wasn't given — it says so instead of guessing, offers the visitor the right next step or a route to a person, and flags the gap for you to fill in a sentence.

What that means for you: the visitors this page is about are the ones least able to sanity-check an answer by scanning the page themselves — so a confident wrong answer hurts them most. Maya abstaining rather than inventing is what keeps the help genuinely trustworthy for the people who most depend on it being right.